Your Privacy Matters
Personal Health Information
Under Ontario’s Personal Health Information Protection Act
(PHIPA), you have the right to access you own personal health information.
Requests for access can be made to Hanover & District Hospital by
completing the Disclosure of Personal Health Information (Form A-52).
Your request will be processed in the shortest time
possible, although we have 30 days to respond. If you are a person’s Substitute
Decision Maker, please include the related documents with your request.
You will be required to provide us with valid photo
identification or other proof of identity prior to receiving the personal
health information.
Corrections to Your Health Record
If you believe your record of personal health information is
not as accurate or complete as necessary, please send your request to the
Privacy Officer.
Connect My Health Patient Portal
ConnectMyHealth is a digital health solution that
provides you with an online, single access channel to view your health records
from participating hospitals in Ontario Health West Region (Southwestern
Ontario). ConnectMyHealth can be used on desktop and mobile devices from within
Canada, and there's no cost to use it. ConnectMyHealth is a web-based tool, so
there is no app to download to access your account on an ongoing basis. For
added security, an Authenticator app (i.e. Google Authenticator, Twilio Authy,
FreeOTP) is required to support your Two-Step (Multi-Factor) Authentication
during each login to ConnectMyHealth and instructions are provided of how to
complete this free, one-time download.
ConnectMyHealth is operated by the HITS eHealth Office at Hamilton Health
Sciences, is funded by Ontario Health, and is being made available to patients
in Ontario Health West Region in collaboration with local Ontario Health Teams.
The HITS eHealth Office operates the ConnectMyHealth Program Office.
Who do you contact about concerns about your Privacy?
Contact the Privacy Officer at the hospital if you have any
concerns or questions.
Freedom of Information and Protection of Privacy Act (FIPPA)
The Freedom of Information and Protection of Privacy Act is
a provincial legislation that applies to all hospitals effective January 1,
2012. FIPPA provides the public with access to information held in the custody
and control of the hospital to protect the privacy of individuals with respect
to personal information that is held by the hospital.
Hanover & District Hospital supports transparency
through public access to information and believes that personal information and
privacy must be protected to ensure the dignity and integrity of the
individual.
There are very specific requirements under FIPPA for the collection, use,
protection and disclosure of personal information. There is a right to ask for
your own personal information and to request that the information be corrected
where it is incomplete, incorrect, or misleading.
Making a Request under FIPPA
A Freedom of Information (FOI) request is a written request
for a record that was in the custody or control of Hanover and District
Hospital ON or AFTER January 1, 2007. FOI requests involving records BEFORE
January 1, 2007, are not subject to FIPPA. This kind of request will be treated
as an informal request.
Under the Act, Hanover & District Hospital may charge
the requester set fees associated with the search and processing of records.
To make a FOI request please fill out the Freedom of
Information Request Form. You must clearly describe the records you are
requesting.
Directory of Records
The Directory of Records contains a list of the general
classes of the types of records in the custody or under the control of Hanover
& District Hospital. Its purpose is to assist members of the public in
exercising their rights of access under the Freedom of Information and
Protection of Privacy Act (FIPPA) by listing and describing the hospital’s
records holdings. Please note that the Directory does not contain actual
records and that a FIPPA request form must be submitted to the Privacy Officer if
any information is required.