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Preparing for your Visit

Be Sure to Bring:Nurse and Patient photo

  • Your Ontario Health Card.

  • Supplementary insurance information, if applicable.

  • A current list of your medications including non-prescription medications.  Some medications may not be available in the Hospital and therefore you will need to use your own supply while you are here (i.e. eye drops, puffers, etc.).

  • Personal items such as pajamas, rubber bottom slippers (no knitted slippers); robes and toiletries (including soap, shampoo, toothbrush and toothpaste).

  • Eyeglasses and other aids such as walkers, if required.

  • A small amount of money for incidentals.

  • Personal electric razors and hair dryers can be brought with you but must be checked and approved by the Maintenance Department prior to being used.

Do Not Bring

  • Valuables: Credit cards, jewellery, valuable papers and anything of high sentimental or monetary value.

  • Electrical appliances: Your own electrical appliances are not allowed in the Hospital except electric razors and hair dryers.  Battery-operated appliances are preferred.

  • Perfumes or colognes:  “No scent is good sense.”  Scented personal care products (i.e. perfume, after shave, etc.) can cause allergic reactions and respiratory distress for other patients, visitors and staff.  Please do not use any scented products while you are a patient at the Hospital.

  • Pets: Are not permitted at the Hospital unless part of an approved pet therapy program, or if they are a service animal recognized under the Hospital’s Accessibility Standards for Customer Service policy.

The Hospital is NOT responsible for lost or stolen articles.  

You will NOT be reimbursed for missing articles.

Smoke-Free and Tobacco-Free PropertyNo Smoking Symbol

To protect the health and safety of our patients, staff and visitors, Hanover & District Hospital is a Smoke-Free and Tobacco-Free Property.  Thank you for your cooperation.  Nicotine Replacement Therapy (NRT) will be offered to admitted patients.

Click here for more information on Smoking Cessation Resources

Zero Tolerance for Violence

ero Tolerance

Hand Washing

Washing your hands is one of the best defenses for preventing and controlling the spread of infection to you the patient.  Before a doctor, nurse, or any other health care provider is in contact with you, we would like you to ask them “Did you wash your hands?”

Satisfaction Survey

You may receive a patient satisfaction survey prior to leaving the hospital.  Please take a few minutes to complete the survey and provide your feedback.   Your opinion is important to us as we continually try to improve services for our patients and their families.

Patient Accommodation

Photo of Patient rooms at HDH

Residents of Ontario are covered by OHIP and are entitled to standard unit care (three beds in one room).  You may choose to upgrade your room to:

  • Semi-Private (two beds in one room).
  • Private (single room).

If you prefer a semi-private or private room, it is important to realize that you may be billed for the difference, depending on your insurance coverage.  Check with your insurer before you arrive if possible.

Every effort is made to provide you with the appropriate accommodation, private, semi or ward room.  If your choice is unavailable, you will be moved when a suitable bed becomes available.

Alternative Level of Care (ALC) Co-Payment

Should your doctor determine you no longer require acute care treatment at this Hospital and are awaiting transfer to a long term/chronic care facility, you will be charged the same daily rate as would be applicable in a long-term/chronic care facility.  This will be discussed with you should the need arise.

Food services workerPatient Food Services

Your diet prescription is ordered by the doctor.  Patient Food Services staff will visit you daily, offering you several choices.  We also have a Dietician available to answer your diet questions.


Patient phones are available in each room with no charge for local calls.
Hearing impaired phones are available upon request.

Cellular phones, mobile phones and transmitting devices are prohibited in designated patient care areas and the Emergency Room waiting area as their signals can interfere with the operations of sensitive medical equipment used for patient care.


Personal televisions are available upon request.  A daily rate will apply.  Televisions are owned and operated by the Hospital Auxiliary Volunteers.

Free WiFi

HDH offers free wifi to it's visitors and guests.  Simply access the "Guest" network and register on your device's browser to access.


The Hospital will protect your personal health information and keep it safe and secure.  Your personal health information will only be used in compliance with the Hospital’s Privacy Policy, which you may ask to see.

When you are admitted you will be given a number which you can give to your family to use for inquiries.  When they call they will be asked for the number.  Without that number, no information/condition update will be given.

There may be times when you overhear a conversation between a roommate and the doctor and/or health care provider.  We ask you to respect the confidentiality of others.

If you wish to learn more about how your personal health information will be used and the security measures being taken to keep your information safe and confidential, please contact our Privacy Officer at 519-364-2341, Ext. 214.

Spiritual Care and Chaplaincy Program

For more information about Spiritual Care and Chaplaincy Services please visit the Program and Services section.

Pharmacy Inpatient Services

  • Drug Distribution: The pharmacy is responsible for overseeing the safe and effective drug distribution in the hospital.

  • Drug Information: The pharmacy is a source of drug information for health care professionals, patients and families.  Medication counselling, discharge counselling and medication summaries are available on request.

  • Pharmaceutical Care: The Pharmacist is part of the multi-disciplinary team and routinely works with the team to review patient drug therapy ensuring the best possible treatment.  Specific consultations are available on request.

Discharge Planning

  • The health care team will assess discharge needs from the time you arrive as a patient.

  • Questions regarding your health care will be answered before discharge.

  • Prescriptions and follow-up appointments, if necessary, will be given on the day of discharge.

  • Please arrange for transportation home once the doctor has given you a discharge date.
    Community Care Access Center (CCAC) is available to answer questions on home care services.

Non-Compliance with Discharge Planning

The Hospital endeavours to make appropriate use of the Hospital beds.  When your doctor feels that you are ready to either go home or be transferred to another facility that can care for you, you will be required to leave.  If you refuse to leave, you will be charged for your accommodation.

Check Out Time

You will be told your time of discharge.  You will need to make arrangements for transportation home.  Be sure to take all personal belongings with you including all medications.  Supplies and devices such as crutches taken home with you must be paid for at Switchboard before you leave.


Before you leave the Hospital you will need to arrange transportation home with family or friends.  If you are unable to get transportation, the Hospital will help arrange transportation.  You will have to pay for the transportation.  Ask the nurse for help.

When You Have Concerns

We hope your stay with us was as pleasant as possible.  If you have any concerns about your care, please contact the Patient Care Manager.


The Hospital has a comprehensive Ethics Program. If you or your family have an ethical issue of concern, ask a nurse to contact one of the Ethics Committee members.

Contact: Patient Care Manager (Ext. 208) or Charge Nurse (Ext. 240) – Acute Care


  • Provide assessment and assistance in planning for care after discharge to home.

  • Provide information and assistance in choosing an appropriate place to live after discharge (i.e. nursing home, lodge or other choices).

  • Provide in-hospital assistance with Advance Directives and Living Wills.

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